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Guest Assist services for short term letting agents.

We deploy a managed service to holiday letting businesses in York and surrounding areas. We take care of out of hours (or in-hours) calls, check-ins, lock-outs and anything else that your guests might need.  

It could be that the guest can't work the heating, or the power has tripped- we attend and resolve these issues in-line with a bespoke escalation plan.

Meet & greet

Checking-in your guests , in person with keys and a warm welcome on your behalf.

24/7 Availability.

TROUBLESHOOT

We field calls from guests on a dedicated Guest Assist line and trouble shoot problems with them until resolved. If we can't resolve on the phone, we attend in person.

RESPONSE

We physically respond to  issues as per your bespoke plan. This may be for a noise complaint, lost keys, reset power switches, etc.

LOCAL SUPPORT

Being local means we can advise on amenities. We also use local suppliers to support in utilities emergencies such as plumbers and electricians.

Working with Eboracum is an absolute joy, great team, efficient and reliable.

Michelle, Yorcation, York

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At CityLets York we use their guest assist service to respond to our out of hours calls and provide a meet and greet service to guests, can highly recommend!

Kate, CityLets, York

Working with the very Best Clients and Partners

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Sign up to one of our Guest Assist Packages!

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